Terms and conditions

The website klidomov.cz (brand Klidomov) is operated by Dmitriy Serebryakov, email klidomov@gmail.com (the “operator”).

These terms govern the relationship between the operator and website users, in particular customers who send a request. Consumers also keep all their statutory rights, which these terms cannot limit.

You calculate an estimated price on the website and send a no-obligation request. Sending a request is free and does not commit you to an order.

The operator is an intermediary: it processes your request and passes it to a specialist or company (partner) who performs the service. You conclude the service contract with the partner — the operator is not a party to it, unless, exceptionally, it performs the service itself, in which case we always tell you in advance.

Before the contract is concluded we send you a job confirmation (by email or text message). It contains the name of the service provider, its company ID and registered address, the scope, date, price and information about the right of withdrawal. The contract is concluded only when you confirm it.

The calculator price is an estimate based on the parameters you enter. The service provider confirms the final price before starting work, usually after checking the condition and scope. Work does not start without your agreement to the final price.

Estimated prices include VAT where applicable. The service provider tells you the final price before the contract is concluded.

Customers pay nothing for having their request passed on.

The date is agreed individually. The customer provides access to the place, water and electricity, and accurate information about the items to be cleaned (material, stains, previous cleaning).

If the actual condition differs significantly from the request, the provider may propose a new price. If you decline it, the work is not done and you pay nothing, except a call-out fee agreed in advance, if any.

The customer pays the service price directly to the service provider after the job, in cash or by bank transfer as agreed. The provider issues a receipt.

You can cancel or reschedule an appointment free of charge up to 24 hours in advance. For later cancellations the provider may ask for reimbursement of demonstrable costs (e.g. travel) if it told you so in advance.

If the contract is concluded at a distance (by phone, email or via the website), a consumer may withdraw without giving a reason within 14 days of its conclusion (Section 1829 of the Czech Civil Code). Send the notice to the service provider (contact in the job confirmation) or to us at klidomov@gmail.com — we will pass it on. You can use the model form below.

If you expressly ask for work to start before the period ends and then withdraw, you pay a proportional part of the price for the work already done (Section 1834).

If you want work to start within the 14 days, we ask you for this in the job confirmation and, before the contract is concluded, tell you that the right of withdrawal lapses once the service has been fully performed (Section 1837(a)).

To: the service provider named in the job confirmation, or Dmitriy Serebryakov, klidomov@gmail.com

I hereby give notice that I withdraw from my contract for the provision of the following service: …

Concluded on: … · Name: … · Address: … · Date and signature (only if sent on paper): …

Rights in case of defective performance and the complaint procedure are described on the Guarantee and complaints page.

Consumers have the right to out-of-court resolution of disputes arising from the contract. The competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce), www.coi.gov.cz; a request can be filed online at coi.gov.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr. Please contact us first — most issues can be settled quickly.

Compliance is supervised by the Czech Trade Inspection Authority and, for personal data, by the Office for Personal Data Protection.

The operator is responsible for passing on the request correctly and for the information on the website. If a partner performs the service, the partner is responsible for its quality as the contracting party; the operator will help you resolve a complaint.

Website content (texts, graphics, the Klidomov brand) is protected by copyright and may not be redistributed without consent.

These terms are governed by Czech law, in particular the Civil Code and the Consumer Protection Act. The contract can be concluded in Czech or in the language we communicate in; all language versions of these terms have the same content.

We may change these terms; jobs already confirmed are governed by the version in force at the time of confirmation.