Guarantee and complaints

If the result does not match what was agreed and you contact us within 7 days, we arrange a free re-clean of the affected area with the service provider. If that does not help, we agree on a fair discount.

This guarantee is in addition to your statutory rights for defective performance and does not limit them.

The service must be performed in the agreed scope and quality. If it is defective, you can ask for the defect to be remedied or for a fair discount, or — for a material defect that cannot be remedied — withdraw from the contract.

Report a defect without undue delay after you notice it or could have noticed it. For cleaning, ideally right at handover or once dry (usually within 48 hours), as the condition can't be reliably verified later.

• write to klidomov@gmail.com;
• state the date of the job, the address, what is wrong and what you propose;
• attach photos, ideally from the same angle as before cleaning.

We confirm receipt by email and resolve the complaint without undue delay, within 30 days at the latest, and let you know the outcome.

Most everyday stains can be greatly reduced or removed. Old set-in stains, dye or ink stains or damaged fibres may not disappear completely — the specialist will tell you in advance, and in that case it is not a defect.

If an odour persists, we offer a repeat treatment.

• normal wear, faded colours and material defects that existed before cleaning;
• consequences of false or incomplete information about the material and condition;
• soiling that occurred after handover (e.g. using damp upholstery).

If damage occurs during the job, report it immediately and take photos. Whoever performed the work is liable under the Civil Code. We will help you resolve it.