Privacy policy

The controller is Dmitriy Serebryakov (the “operator” or “we”), operator of klidomov.cz under the Klidomov brand.

Data protection contact: klidomov@gmail.com. We are not required to appoint a data protection officer and have not appointed one.

• contact details from your request: name, phone, email (optional), address of the place to be cleaned, preferred way of contact;
• job details: chosen services and their parameters, city and district, preferred date, your note and photos if you attach them;
• details of partnership applicants: name or company, company ID, phone, email, services and cities offered;
• technical data: IP address and browser details in the hosting provider's logs, traffic source (e.g. an ad campaign);
• anonymous visit statistics without cookies (which pages and calculator steps are used), with no visitor identifier;
• data from measurement and advertising tools (Google Analytics, Microsoft Clarity, Meta Pixel) — only with your consent.

Please do not show people or documents in photos. We never ask for sensitive data.

• handling your request, estimating the price, arranging a date and passing the job to a specialist — steps prior to and performance of a contract (Art. 6(1)(b) GDPR);
• handling complaints, protecting our legal claims and securing the site — legitimate interest (Art. 6(1)(f));
• legal obligations such as accounting and tax (Art. 6(1)(c));
• negotiating with partnership applicants (Art. 6(1)(b));
• anonymous visit statistics without cookies, so we know what works on the site — legitimate interest (Art. 6(1)(f));
• traffic measurement, session recording (Microsoft Clarity) and ad measurement (Meta Pixel) — your consent (Art. 6(1)(a)), which you can withdraw at any time.

We cannot handle a request without a phone number and address; everything else is voluntary. We do not make automated decisions or profile you — the estimate is only a calculation from the parameters you enter.

The specialist or company that carries out the job (partner) receives only what it needs: name, phone, address, job description and date. The partner acts as a separate controller for the data it processes for the job.

Processors that run the site for us (under a data processing agreement):

• Supabase, Inc. — database; data is stored in a data centre in Frankfurt (EU);
• Vercel Inc. — website hosting (USA);
• an email service provider for request confirmations;
• Google Ireland Ltd. / Google LLC — traffic measurement (Google Analytics), only with your consent;
• Microsoft Ireland Operations Ltd. / Microsoft Corporation — Microsoft Clarity (recording of page interaction to improve the site), only with your consent;
• Meta Platforms Ireland Ltd. / Meta Platforms, Inc. — ad measurement (Meta Pixel), only with your consent.

Alerts about new requests reach us via Telegram (outside the EU). They contain the job description, district, date and language, but not your name, phone, email or address. We never sell data or pass it to anyone else unless the law requires it.

Vercel Inc., Google LLC, Microsoft Corporation and Meta Platforms, Inc. are certified under the EU–U.S. Data Privacy Framework. Any access by Supabase, Inc. from the USA is covered by the European Commission's standard contractual clauses. Telegram alerts contain no direct customer identifiers.

• requests that did not lead to a job: 1 year from the last contact;
• completed jobs and complaints: 3 years from completion (limitation period);
• accounting and tax records: as long as the law requires (usually 5–10 years);
• partnership applicants: for the duration of the partnership, otherwise 1 year;
• visit statistics: up to 14 months;
• records of sent alerts: 1 year.

You have the right of access, rectification, erasure, restriction, portability and to object to processing based on legitimate interest. You can withdraw consent at any time without affecting earlier processing.

Send your request to klidomov@gmail.com. We will handle it without undue delay and within one month at the latest.

You can also lodge a complaint with the Czech data protection authority (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Prague 7, www.uoou.gov.cz.

Without consent we only store what is strictly necessary:

• your choice in the consent bar (cookie-consent-v1, until you delete it);
• an unfinished request in the calculator, without contact details, so you don't lose it (until you close the browser window).

The anonymous visit statistics store nothing in your browser.

Only with your consent do we run traffic measurement (Google Analytics, cookies _ga and _ga_*, up to 14 months), Microsoft Clarity (cookies _clck up to 1 year and _clsk 1 day) and Meta Pixel (cookie _fbp, 3 months).

You can change or withdraw consent via “Cookie settings” in the site footer.

We may update this policy, for example when services or processors change. The current version is always on this page.